Pre Order Policy

A PRE ORDER is an item sold by the seller that is later manufactured in bulk and shipped out at a later date. An estimated ship date is listed at the time of the sale and the buyer is responsible for paying for the Pre Order at the time of the sale and the seller is responsible for shipping the Pre Order during the estimated shipping time listed at the time of the sale. For example if a Pre Order is listed to ship in December, the Pre Order can be shipped any day from the 1st day of December to the 31st day of December. If the Buyer adds a monogram to a Pre Order, the monogram process will take an additional 2-3 weeks on top of the listed estimated ship date for the Pre Order at the time of the sale. For example, if a PREORDER is suppose to ship in December, and the customer added a monogram to that item, it can ship out any day between December 1st and December 31st but could be delivered as late as January 14th. If the PREORDER was set to ship on December 31st and the buyer added a monogram (2 additional weeks), the ship date would be closer to January 14th. The seller is not responsible for actions that are out of their control including but not limited to delays due to factory closures, factory strikes, fabric shortages and other issues that are out of the control of the seller. In these cases, the seller will notify the buyer by email of any delays of refunds for Pre Orders within the time frame listed as the delivery time for the Pre Order. If there is a delay in a shipment, the buyer will be contacted and a refund may be dicussed at that time if it is deemed necessary. The seller will make every effort to ship the item within the shipping delivery dates stated at the time of the sale for Pre Orders. By purchasing a Pre Order Item you are agreeing to the terms and conditions for Pre Orders and the terms and conditions of Southern Tots, LLC