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It is our goal at Southern Tots for you to find the perfect outfit for any occasion. If you are not happy with your purchase for any reason, you may return your merchandise, with tags, and we will gladly issue you a refund or exchange within 30 days of your purchase. Please contact customerservice@southerntots.com for a Return Authorization Number for your return. Items returned without RA number will not be processed. Items that are personalized may not be returned due to the personalization. All PST items are custom made and can not be returned regardless of personalization. All Lacey Girls Originals Clothing are also custom made and may not be returned. To assure that you get the correct sizes for these items we do provide sizing charts and you may provide your child's measurements to customerservice@southerntots.com We will not accept any items for return that have been worn, damaged while worn or have tags removed and all sales are final after 30 days of purchase. All sales are final on Sale items. Pre-orders are available for new styles for each season. When you purchase a Pre-order item you will be charged for the item and it will be shipped when it becomes available from the manufacturer. Pre-orders can not be cancelled. The items you purchase will be held for you and it would not be fair to other customers. You will be sent an e-mail when your order ships. All Facebook Sale items are Final. We do not accept returns or exchanges on items purchased on Facebook Sales. We pride ourselves on customer service so please contact us at customerservice@southerntots.com if you need assistance with any item. |
